Privacy Policy

Effective Date: June 5, 2026

Expressair24 (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request service, communicate with us, or use our services.

Website: https://expressair24.com
Phone: (239) 734-8704
Email: info@express-appliance.com

Important Notice Regarding Text Messaging Data

Expressair24 does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Service address
• Billing or payment information, when applicable
• Service request details
• Appointment details
• Communication preferences
• SMS, email, or other opt-in consent records, including timestamps and source of consent

Non-Personal Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and similar tracking technologies
• Pages visited and interaction data

Customer Communication Information

• Records of inquiries and service requests
• Appointment scheduling information
• Service history
• Customer support communications
• Feedback or reviews you choose to provide

2. How We Use Your Information

We use collected information to:

• Provide, schedule, and improve our appliance repair and related services
• Respond to inquiries and service requests
• Confirm appointments and provide service updates
• Process payments and transactions, when applicable
• Communicate with you about requested services
• Provide customer support
• Send appointment reminders, service notifications, and related non-marketing communications
• Send promotional or marketing messages only when you have provided appropriate consent
• Maintain records of communication preferences and consent
• Improve website functionality and user experience
• Protect against fraud, misuse, and security risks
• Comply with applicable legal and regulatory requirements

3. SMS Messaging and Compliance

By opting in to receive SMS messages from Expressair24, you agree to receive text messages related to your interactions with us. These messages may include appointment confirmations, appointment reminders, service updates, rescheduling updates, technician arrival updates, customer support communications, and, if separately authorized, promotional messages.

Opt-In and Consent

• You will only receive SMS messages if you have provided consent.
• SMS consent is collected separately from the phone number field.
• SMS consent is not required as a condition of purchasing services or submitting a service request.
• Consent checkboxes are not pre-selected.
• We maintain records of SMS opt-in actions, including timestamps where available.
• We comply with applicable laws and guidelines, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.

Opt-Out Instructions

You can cancel SMS notifications at any time by replying STOP to any text message from us. After you send STOP, we may send a final confirmation message to confirm that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us unless you opt in again.

Help and Support

For help, reply HELP to any text message from us, contact us by email at info@express-appliance.com, or call us at (239) 734-8704 during business hours.

Message Frequency

Message frequency varies depending on your service requests, appointments, and interactions with us.

Message and Data Rates

Message and data rates may apply. Please contact your wireless provider with questions about your text or data plan.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information.

We may share limited information only as necessary with:

Service Providers

We may share information with third-party vendors who help us operate our business, such as payment processors, appointment scheduling providers, website hosting providers, customer support tools, and SMS service providers. These service providers are permitted to use information only as necessary to provide services on our behalf.

SMS aggregators and messaging providers may process mobile information solely for the purpose of delivering messages you have consented to receive.

Legal Compliance

We may disclose information when required by law, legal process, court order, government request, or when necessary to protect our rights, property, users, customers, or others.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction. Your information will remain subject to privacy protections consistent with this Privacy Policy.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties except aggregators and providers of the text messaging services necessary to deliver messages you have agreed to receive.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Secure access controls
• Protection of sensitive information during transmission where appropriate
• Limited access to customer data
• Employee and contractor confidentiality expectations
• Security monitoring and operational safeguards
• Recordkeeping for consent and communication preferences

No method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Analyze website traffic
• Understand user behavior
• Improve website performance
• Remember preferences
• Measure the effectiveness of our website and services

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing emails
• Opt out of SMS messages by replying STOP
• Withdraw consent for future communications
• Request information about how we process your data

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of third-party websites. This Privacy Policy applies only to information collected by Expressair24.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Expressair24
Website: https://expressair24.com
Phone: (239) 734-8704
Email: info@express-appliance.com